Return Policy

We want you to be completely satisfied with your purchase.

HomeReturn Policy

Last Updated: January 1, 2024

At Charusandhi, customer satisfaction is our priority. If you're not happy with your purchase, we're here to help.

Return Policy

  • •You can return products within 7 days of delivery
  • •Products must be unused and in original packaging
  • •Return shipping costs are borne by the customer
  • •Refunds will be processed within 5-7 business days

Eligibility for Return

  • •Wrong product delivered
  • •Damaged or defective product
  • •Product not matching the description
  • •Size or color not as expected
  • •Quality issues

Non-Returnable Items

  • •Perishable goods
  • •Personal care items (opened)
  • •Customized or personalized products
  • •Digital products and gift cards
  • •Items on final sale or clearance

Return Process

  • •Contact us to initiate a return request
  • •Provide order details and reason for return
  • •Pack the item securely in original packaging
  • •Ship the item back to our address
  • •We'll inspect and process your refund

Refund Process

  • •Refunds are processed after quality inspection
  • •Money will be refunded to the original payment method
  • •For Cash on Delivery orders, bank transfer will be arranged
  • •Refund processing time: 5-7 business days
  • •You'll receive confirmation via email/SMS

Start a Return

To initiate a return, please contact us:

Email: returns@charusandhi.com

Phone: +880 1XXX-XXXXXX